KPB Fincare Pvt. Ltd. is committed to following fair practices in all its business transactions and dealings with customers, employees and stakeholders with utmost transparency and ethical standards. In case of any complaints/ grievances/ disputes/ queries, the customers can make use of the following Grievance Redressal Mechanism set up by the Company, within the organization as per the escalation matrix mentioned below:

LEVEL 1

If in case of grievances, the customer can approach the Branch Manager (For branch level issues) or Admin Manager (For other than branch level issues) and discuss the grievance/ complaint/ issue. The concerned Manager shall resolve the issue within 7 working days.

LEVEL 2

If customer is not satisfied with the response received at the or did not receive a response, customer can contact the Toll Free number 18008335665. Customer would be required to provide all the relevant details of the grievance, including contact details of the customer. The customer shall receive response within 5 working days of receipt the complaint.

LEVEL 3

In case, the issue is not resolved within 5 working days of complaint at Level 2, customers can write a letter or contact:

Mr. Krishna Chandran,

Grievance Redressal Officer,

KPB Fincare Pvt. Ltd.,

Floor 2, AK Towers,

Kalamassery, Kochi- 682033.

Ph.: +91 484 2106711

Email: care@kpbfincare.in

Customers shall receive a response within 10 working days from the date of receipt of complaint.

LEVEL 4

If customer is not satisfied with the response received from Grievance Redressal Officer or do not receive any response within 10 working days, customer can contact the Self Regulatory Organization of Microfinance Industry: Microfinance Institutions Network (MFIN) in writing or make a phone call to the toll free number of 18002700317.

OR

Customer may call or write to the following Officer of Reserve Bank of India

General Manager

Department of Non-Banking Supervision,

Reserve Bank of India, Fort Glacis,

Rajaji Salai, Chennai 600001.

Ph.: 044-25393406

Fax: 044-25393797

E-mail: dnbschennai@rbi.org.in